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Patient Records & Complaints

 

Starlight Pediatrics is committed to transparency, patient rights, and high-quality medical care. The information below explains how patients and legal guardians may access medical records, raise concerns, or file complaints.

 

Requesting Medical Records:

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Patients or legal guardians may request copies of medical records by submitting a written request to Starlight Pediatrics.

Requests may be made:

• By email

• By phone

• In person at our office

Medical records will be provided in accordance with Texas law and applicable timelines. Any fees, if applicable, will comply with state regulations.

For medical record requests or questions, please contact our office directly.

 

Questions or Concerns About Care:

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If you have questions or concerns regarding your care, medical records, or services provided by Starlight Pediatrics, we encourage you to contact our office so we may address your concerns promptly.

Filing a Complaint

Patients may file a complaint regarding medical care or medical records with the appropriate licensing or regulatory authority.

Texas Medical Board
1801 Congress Avenue, Suite 9.200
Austin, TX 78701
Phone: (512) 305-7030
Website: https://www.tmb.state.tx.us

 

Artificial Intelligence (AI) Use Disclosure:

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Starlight Pediatrics may use artificial intelligence (AI) assisted tools to support clinical and administrative functions, such as documentation assistance, chart review, and clinical decision support.

Any AI-generated information is reviewed by a licensed clinician. All medical decisions are made by your healthcare provider using independent professional medical judgment. AI tools are used solely to support patient care and do not replace the clinician’s responsibility or judgment.

Patients may ask questions at any time regarding the use of AI in their care.

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